Our Commitment to Accessibility and Inclusion 

At BankPacific, we are committed to ensuring that our website is accessible to all individuals, including  people with disabilities. We believe that digital accessibility is a vital component of providing equal access  to financial services. We are continually working to enhance the user experience for everyone, regardless  of their abilities or the technology they use. 

AudioEye Accessibility Certification

The Trusted by AudioEye badge on our website represents this commitment to accessibility and digital  inclusion. As part of our partnership with AudioEye: 

• Our website undergoes a combination of automated and expert accessibility testing to identify  and remove access barriers. 
• We are working toward conformance with the World Wide Web Consortium’s (W3C) Web Content  Accessibility Guidelines (WCAG) 2.2 Level AA Success Criteria. 
• Our goal is to ensure an optimal user experience for all visitors, including those who rely on  assistive technologies. 

While AudioEye’s accessibility technology is active, we can confirm the following: 

• AudioEye Activation is complete. 
• Testing & Discovery is ongoing with continuous monitoring. 
• Remediation & Validation efforts are ongoing to address identified issues. 
• The AudioEye 24/7 Website Accessibility Help Desk is active and available to all users. 

AudioEye certifies that the BankPacific website is being actively monitored and remediated to increase  conformance with WCAG 2.2 Level AA. Progress has already been made in removing accessibility  barriers, and further enhancements are planned to continue improving accessibility and usability for all  users. 

Additionally, the service may include regularly scheduled expert audits and periodic updates designed to  enhance access and usability, particularly for individuals who use assistive technology. 

Ongoing Monitoring and Compliance

AudioEye continually monitors and evaluates accessibility in alignment with WCAG standards and best  practices. Efforts include: 

• Continuous monitoring for potential accessibility issues. 
• Regular evaluations of services and site functionality. 
• Periodic expert reviews to guide accessibility improvements. 
• Ongoing attention to relevant accessibility laws and regulations, including the Americans with  Disabilities Act (ADA) and similar state and international requirements. 

Accessibility Tools and Personalization

While the AudioEye technology is active, users have access to built-in web personalization tools that  allow them to customize their experience and address specific accessibility needs.

Reporting Accessibility Issues

We are dedicated to making your online experience as accessible as possible. If you encounter any  barriers or have difficulty accessing any part of our website, please let us know. 

You can report an issue or share feedback directly through the AudioEye Accessibility Help Desk,  which is built into our website’s accessibility tool. To access it, click on the Accessibility Icon (usually  displayed as a circular icon with a person or accessibility symbol) located in the lower corner of any page  on our site. Once the AudioEye toolbar opens, select the “Report Issue” tab on the upper right-hand  side to submit your report. 

All submissions are prioritized, and our team, in collaboration with AudioEye, will review and address  reported issues as quickly as possible to enhance your experience. 

Contact Us for Accessibility Assistance

If you need assistance accessing any part of our website or would like to request materials in an  alternative format, we’re here to help. Please contact us directly: 

• Phone: (671) 472-6704 
• Email: bpsvcctr@bankpacific.com 
• Mail: BankPacific, Ltd., 151 Aspinall Avenue, Hagatna, Guam 96910 

We take accessibility seriously and will make every reasonable effort to ensure you have full access to  the information and services we provide.